Thank you for visiting Omvero, available at **https://tryomveroofficial.myshopify.com**.

Omvero is an online store operated by Darren Otalora LLC, a limited liability company registered in the State of Wyoming, United States.

We are committed to maintaining clear and accessible communication with our customers before, during, and after every purchase.

1. STORE INFORMATION

Store Name: Omvero

Website:

 

Legal Operator: Darren Otalora LLC

State of Registration: Wyoming, United States

Business Address: 30 N Gould St Ste N Sheridan, Wyoming 82801 United States

This is our official business and correspondence address.

Important: Products should not be returned to this address unless our Customer Support team specifically instructs you to do so.

Returns may be processed through different local or regional warehouses depending on the customer's country and the product purchased.

2. CUSTOMER SUPPORT

For questions regarding:

• Orders.

• Product information.

• Delivery.

• Tracking.

• Cancellations.

• Returns.

• Refunds.

• Exchanges.

• Damaged or defective products.

• Payment issues.

• Any other customer service matter.

Please contact:

Email: omverooficial@gmail.com

Contact Form:

 

3. TELEPHONE SUPPORT

Depending on your location, you may contact us through the following numbers:

United States

Phone: +1 (415) 678-1138

Colombia

Phone: +57 313 870 6226

Additional local or regional contact numbers may be displayed on the applicable Store website where available.

Customers are not required to contact an international telephone number where another reasonable customer support channel is available.

4. CUSTOMER SERVICE HOURS

Our standard customer service hours are:

Monday through Friday 8:00 AM – 5:00 PM

Excluding applicable public holidays.

Response times may vary depending on:

• Customer location.

• Time zone.

• Volume of requests.

• Public holidays.

• The complexity of the request.

We aim to respond to customer inquiries as promptly as reasonably possible.

5. ORDER SUPPORT

When contacting us regarding an order, please provide whenever possible:

• Your full name.

• Order number.

• Email address used during checkout.

• Telephone number used during checkout.

• A brief description of the issue.

For certain requests, we may request additional information reasonably necessary to locate the order, verify the customer, investigate the issue, or prevent fraud.

Please never send passwords, full payment-card numbers, CVV security codes, or other unnecessary financial credentials to Customer Support.

6. RETURNS AND REFUNDS

Return requests must first be submitted through:

Email: omverooficial@gmail.com

Or through our:

Contact Form:

 

Customers should not send a product back without first receiving return instructions, except where applicable law allows a return without prior authorization.

Because we work with different fulfillment centers, logistics providers, suppliers, and warehouses around the world, the correct return address depends on:

• The customer's country.

• The product.

• The warehouse from which it was fulfilled.

• The reason for return.

Our Customer Support team will provide the applicable return instructions and return destination after reviewing the request.

Important

30 N Gould St Ste N, Sheridan, Wyoming 82801 is not automatically a product-return address.

Do not send products to that address unless we have expressly instructed you to do so.

For complete information, please review our:

Returns & Refunds Policy:

 

7. ORDER CANCELLATIONS

Customers wishing to cancel an order should contact us as quickly as possible through:

omverooficial@gmail.com

Our standard operational cancellation window is described in our Returns & Refunds Policy.

Any mandatory cancellation, withdrawal, or cooling-off rights provided under applicable consumer law remain unaffected.

8. COMPLAINTS

We take customer complaints seriously.

To submit a formal complaint regarding a purchase, product, service, delivery, refund, or other matter, contact:

Customer Complaints: omverooficial@gmail.com

Please include:

• Full name.

• Order number, where applicable.

• Description of the complaint.

• Relevant dates.

• Supporting photographs or documents where relevant.

• The resolution you are requesting.

We may contact you for additional information reasonably necessary to investigate the matter.

Nothing in this complaints procedure limits any right a consumer may have to contact a competent consumer-protection authority, payment provider, court, alternative dispute-resolution body, or other authority where applicable.

9. PRIVACY REQUESTS

Questions or requests concerning personal information, including where applicable:

• Access.

• Correction.

• Deletion.

• Restriction.

• Objection.

• Portability.

• Withdrawal of consent.

• Other privacy rights.

May be submitted to:

Privacy Contact: omverooficial@gmail.com

Please include “Privacy Request” in the subject line where possible.

We may need to verify your identity before completing certain privacy requests.

For further information, please review our:

Privacy Policy:

 

10. LEGAL NOTICES

Formal legal correspondence intended for Darren Otalora LLC may be sent to:

Darren Otalora LLC 30 N Gould St Ste N Sheridan, Wyoming 82801 United States

Legal Email: omverooficial@gmail.com

The business address listed above is intended for corporate correspondence and legal notices. It should not be used for product returns without prior authorization.

11. BUSINESS IDENTITY

For transparency, the seller and operator of this Store is:

Darren Otalora LLC

The Store may publicly operate under the commercial brand:

Omvero

Use of a commercial brand or Store name does not change the legal identity of the entity operating the Store.

Unless expressly stated otherwise on another website, this Contact Information page applies **only to https://tryomveroofficial.myshopify.com** and does not automatically apply to other brands, stores, or websites operated by Darren Otalora LLC.

12. THIRD-PARTY FULFILLMENT AND LOGISTICS

We may work with third-party:

• Warehouses.

• Manufacturers.

• Fulfillment providers.

• Shipping carriers.

• Logistics partners.

• Payment providers.

• Technology providers.

In order to process and deliver customer orders.

These service providers may include local and international fulfillment partners.

Unless expressly disclosed otherwise during a transaction, these providers do not replace Omvero / Darren Otalora LLC as the customer's point of contact for matters concerning an order placed through

.

 

Customers should therefore contact us directly before attempting to contact or return merchandise to a fulfillment provider.

13. PAYMENT-RELATED COMMUNICATION

For security purposes, our Customer Support representatives will never ask customers to provide:

• Complete credit or debit card numbers by email.

• CVV or CVC security codes.

• Online banking passwords.

• One-time authentication passwords.

• Cryptocurrency wallet recovery phrases.

• Unrelated account credentials.

If additional payment verification is required, customers may be asked to complete it through an authorized and secure payment provider.

14. FRAUDULENT COMMUNICATIONS

Customers should be cautious of individuals impersonating Omvero or Darren Otalora LLC.

Official communications should originate from contact channels published on:

**https://tryomveroofficial.myshopify.com**

If you receive a suspicious message requesting payment, credentials, banking information, or personal data, please contact us through the official contact information on our website before taking any action.

15. SOCIAL MEDIA

We may maintain official profiles on social media platforms.

Social media direct messages may be used for general assistance, but sensitive matters involving:

• Payments.

• Personal information.

• Refunds.

• Account verification.

• Legal requests.

• Privacy requests.

May be redirected to our official email or website support channel for security and recordkeeping purposes.

Official social media accounts, where available, will be identified through our Store website.

16. LANGUAGE

Customer Support may be available in different languages depending on the customer's country.

Our website may also use automatic or localized translations.

If a translated version of this Contact Information page is provided, it is intended to make the information easier for customers to understand.

Where permitted by applicable law, the controlling contractual language will be specified in our Terms of Service.

Mandatory local consumer rights remain unaffected.

17. REGIONAL CONTACT INFORMATION

Where required by applicable local law, additional contact, representative, regulatory, importer, responsible-person, tax, or business-registration information may be displayed in a regional notice or elsewhere on the Store.

Such information supplements this page rather than replacing the contact details of Darren Otalora LLC.

18. CHANGES TO OUR CONTACT INFORMATION

We may update our:

• Email addresses.

• Telephone numbers.

• Customer service channels.

• Operating hours.

• Registered information.

• Other contact details.

From time to time.

The most current contact information will be displayed on this page.

19. CONTACT SUMMARY

© 2026 Omvero. Operated by Darren Otalora LLC.